Monday I broke down and submitted an online complaint to the United States Postal Service (USPS). This after months of horrible service. We could go way back to Christmas when Amazon sent me a package with tracking and it was "delivered" to my address. Only I never received it. They sent me out a new package and two days after I received the second one, the first one appeared in my box. (LOCKED BOX)
Then on May 14th I found a yellow "VACANT" sign in my mail box, two weeks before our forwarding order was scheduled to begin. Since then I know of at least six pieces of mail I was supposed to have received in late May/early June that have never arrived. And I've received no more than a dozen pieces of forwarded mail. (And again, I have a LOCKED box.)
I called twice to complain (spacing the calls over a week apart) and was told twice that someone would call me. No call ever came. I talked to my new carrier who gave me names and said he hadn't seen things coming with yellow forwarding stickers. Mike went in and talked a supervisor at our local post office. I waited a couple more weeks and called and spoke to the station manager who abruptly took my complaint and said, "Yeah, that must be frustrating. I'll go and talk to the carrier." I never heard anything. My mail still did not appear.
Finally I submitted my request. Today (three days later) I received one of those email responses that said "We'll contact you in the next 2-5 business days." You know the email you usually get within a minutes after submitting a request.
But, ah, what a pleasant surprise. Teresa called me today to find out more and assured me that the station manager had assured her he had the utmost confidence in both our previous mail carrier and our current one. When we got to the bottom of it, she said, "Oh, we don't track mail and sometimes forwarded mail just doesn't get through." I let her know I wondered where exactly my mail (a late Amazon purchase, magazines) had gone. "Well, it isn't at the station." She assured me it was hopelessly lost but that she was glad I changed my address on things so quickly so they wouldn't keep losing it. Hello.
But what can you do? It's a government monopoly. Which is exactly what the current administration thinks would improve our healthcare system. You gotta laugh. I mean really. I can hear it now. "Well, sometimes Mrs. Smith, we give the wrong medication to the wrong patient and kill them. But that's just the way it works. Please feel free to call us at this number if we should kill your next husband too."
1 comment:
This is why no one wonders why the USPS keeps losing money (not just your mail). Maybe we should take it out of the governments hands?
And please, don't get me started on the government handling medical care. We are closer yet to being on Medicare and that is scary enough as it is.
Judy
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